How It Works
Dress arrival time
Our system has been designed to ensure you receive the dress at least 1-4 days prior to your event. To help us do this please make sure to order the dress on the exact date of your event, we will take care of the rest!
All dresses are sent out on overnight courier at least two days before the date of your rental and dry cleaned between rentals.
If you require the dress to arrive before a certain time, i.e. you are leaving that morning please just leave a note at the checkout.
Your garment will be sent out on overnight courier at the latest two days before the date of hire (chosen by the renter with the date picker) You will receive text or email confirmation that the dress has been sent. If you do not receive confirmation please get in touch immediately, as in the past we have had renters accidentally put in the incorrect date etc.
Please return the dress in the prepackaged slip provided as soon as possible and at least within the four day rental period. To ensure a speedy return please return dresses at the counter.
If you change your mind after a dress is booked as long as the dress has not been sent out we can offer store credit to use, equal to the amount of your hire. Just send us an email with your order details and we will arrange a solution from there.
Please do not wash, alter or customise the rental dress in any way upon receiving.
In the case where a garment is received and is not the level of quality stated we will offer a full refund. Please contact us with images and send the garment back within 24 hrs. If the garment is still worn or not sent back in time all refunds will be void. We do not offer refunds for change of mind or if you simply do not like the way the garment looks.
If the garment does not fit then we can offer store credit to the value of the hire, to be eligible for this the garment must be returned within 24 hours in the same condition it was received, and we must be notified. All refunds and store credits are at our discretion.
If a dress is returned damaged or stained beyond repair then the renter will be charged the full amount of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ). A small fee may be incurred to cover minor repair and spot removal. If this happens please get in touch as soon as possible.
If a dress is not returned within two weeks of the rental period the renter will be charged the full retail price of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ)