Rental Agreement / Terms and Conditions
Terms and Conditions
* Our dresses are only available in New Zealand.
By choosing to rent with us you are agreeing to all of the conditions set below. Please read all of these conditions carefully prior to making a purchase.
New Years and Xmas Cutoff Dates
If you are making an order between the 25th and 3rd January please make sure it is made in time using the below guide.
Postal Orders
16th December for Rural and South Island Addresses
18th December for BOTH North Island and Non-rural Addresses
Postal Return times remain the same, these dates are the next
working day following the booked date, if you need an extended rental
Beyond the 1, 3 and 5 day options we offer send us a message.
(Not including public holidays and weekends)
If you are unsure what date this will be send us a message.
Pick Up Orders
Throughout the entire period excluding public holidays
if you are wanting to make a same day order please send us a message first.
Please note that dress cancellations for any reason will only be eligible to receive store credit and we must be notified at least 5 working days from the rental date, we cannot guarantee that the dress that was initially hired will still be available.
Try On's
Postal Try On's
These are available for most garments and can be booked on the product page. There is an individual price for each garment. Postal try-ons are the only way to reserve a specific dress for a try-on the cost is not redeemable for store credit or refunds. If you would like to cancel your postal try-on this will need to happen at least 5 working days out from the booked date and you will only be provided for store credit. Garments come with tags attached which cannot be removed, if they are removed you will be charged the remainder of the full rental fee. Postal try-ons may arrive a little later or earlier than the booked date, if this is the case then we will not provide compensation in the form of refunds or store credit as the garment is just to try on.
In-Person Try On's
These must be booked in advance, the address will be automatically sent to you, if you do not receive an email from us please reach out. Please see the booking page for In-person tryon's for more t's and c's.
Dress Arrival Time
We will endeavour to ensure the dress arrives at the latest on the date you booked the dress for, if not earlier. Please be careful when selecting the address at checkout and ensure that this is correct and deliverable, if a dress is lost or late you will not receive a refund and may be liable to pay for the replacement cost of lost dresses.
All dresses are sent out on overnight courier and dry cleaned or hand washed between rentals. Please place a booking at least four working days before your event (when making the booking, please choose the actual date of your event with the calendar). If an order is made too late then we may have to cancel it and provide store credit instead. Refunds or store credit are not provided for postal try-on orders. We have a saturday delivery option where the cutoff is the preceding wednesday.
We have seperate shipping prices for rural and non-rural addresses. Renters need to choose the correct option at check-out for their address. If dresses arrive late due to a renter not selecting the correct shipping option we cannot provide a refund.
Postage
Your garment will be sent out on overnight signature only courier, you will receive text or email confirmation from NZ Post that the dress has been sent. If you do not receive confirmation please get in touch immediately, as in the past we have had renters accidentally put in the incorrect date etc. (Note for your order to be sent out in this time-frame it must be made at least four working days in advance of the rental date) If the garment does not arrive the renter must notify Dress Rental NZ either prior to or on the day of the hire event. If the renter books an outfit for the wrong date and subsequently misses out on wearing their outfit they will not receive store credit or a refund. Please note that dresses cannot be requested to arrive earlier than the date they were booked for. If the NZ Post notification is saying delivered and the dress is not there it is likely because of theft, please get in touch with us immediately.
Cancelled Orders
In some unfortunate cases a garment will be returned by the previous renter late or in disrepair. If this impacts your order we will notify you and either organise a replacement order or a refund. In the case of Covid lockdown cancellations, customers with orders will receive store credit. If your event has been cancelled for any reason and you would like store credit we must be notified at least 5 working days before your rental date.
Dress Returns
Please return as soon as possible and at least within one working day of the rental date. If the dress was rented for the weekend it will need to be returned on the following Monday at the latest (except if this day falls on a public holiday). Dresses via postal order are to be returned in the provided return courier bag at a NZ Post Office counter. If the dress is not returned by the working day following the rental date Dress Rental NZ reserves the right to charge a late fee of $20 per each additional day. Please refrain from booking courier pick-ups on the NZ Post website as these are unreliable and may result in a dress being picked up and therefore returned late. If a future booking has to be cancelled because you have returned your dress late then you will need to cover the cost of this booking.
Fit Guarantee
If the dress arrives and it doesn't fit we can offer store credit to the value of the hire less actual postage cost. For rural this is $16, non-rural it is $12. Please notify us and the dress must be sent back on the same day of receiving it. Please note that store credit for ill-fitting garments can only be used once and has an expiration date of 6 months, if the second garment rented doesn't fit you will not receive store credit again.
Exchange Policy
If you change your mind after a dress is booked as long as the dress has not been sent out and we are given 5 working days notice from the rental date we can offer store credit to use, equal to the amount of your hire. If you would like to switch the dress you have rented to another available dress, we are happy to oblige. If the rental price is lower you will receive store credit, if the rental price is higher you will be charged extra. Please send us an email (not a message through our social accounts) with your order details and we will arrange a solution from there. We don't provide refunds or store credit for change of mind once the dress has been sent and received by the renter so please choose carefully. Please note that exchanges will incur a $5 fee, which will be deducted from the original order amount.
Alterations
Please do not wash, alter or customise the rental dress in any way upon receiving. If a dress has been altered we may require you to pay a fee to have it returned to the original state or pay for the replacement cost of the dress. This is at the discretion of Dress Rental NZ and we reserve the right to automatically charge your card.
Refund Policy
In the case where a garment is received and is not the level of quality stated we can offer a solution. Generally we will offer a full refund but the renter will need to email us with images and send the garment back within 24 hrs of receiving it (please do not send us messages on or social accounts) If the garment was received on the Friday for a weekend booking we do not provide refunds. If the garment is still worn or not sent back in time all refunds will be void. Refunds are processed once we have received garments back in unworn condition. We do not offer refunds for change of mind, if faults have already been disclosed in the product description, or if you simply do not like the way the garment looks.
Damaged/Stained Garments
If a dress is returned damaged or stained beyond repair or in which it cannot be rented out again then the renter will be charged the full amount of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ). If the dress is returned with stains they will be billed with a $45 dry cleaning fee. If the dress is returned with open seams and missing buttons they will be billed with a fee to cover minor repair costs. If a renter fails or refuses to pay for these costs they will be handed over to a debt collection agency and/or disputes tribunal.
Regardless of whether you opt in to the damage waiver you agree to treat the items with care so that unnecessary damage does not occur. You will be held accountable for loss to the goods due to theft, disappearance, or any other occurrences that may result in the product being lost, if outside of our "Damage Waiver" offerings. This also means that the garment still needs to be returned and remains the property of Dress Rental NZ.
The damage waiver covers:
- Replacement/cleaning/repair cost of the garment up to $250.
The Damage Waiver does not include:
- Theft of the garment/Refusing to send back the garments
- Sending back garments late
The Damage Waiver is an extra charge that is added at the end of checkout, for $15 per item. This is a non-refundable fee, even if you return the garments undamaged.
Add the damage waiver to your order Here
Stolen Garments
If a dress is not returned within two weeks of the rental period the renter will be required to reimburse the full retail price of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ)
Banning Renters
If a customer refuses to pay for cleaning, repair or late fees or is found to make false claims about missing or late garments in order to obtain a refund or to steal a garment they will make themselves liable to being banned from the rental service provided by Dress Rental NZ and/or being reported to the police.
Store Credit
If we have issued store credit it can be used for any available garment on our website and has a 6 month expiration.
Black Friday Terms and Condition’s
All Terms and conditions regularly apply as well as the following for hires purchased with the Black Friday Discount.
- We will only be providing store credit for cancellations to the value of the original order amount at the time of the Black Friday offer.
- Discount will not be applied to previously made orders.
- All sales final no refunds or store credit will be given for change of mind.
Contact: info@dressrentalnz.com