By choosing to rent with us you are agreeing to all of the conditions set below.
Dress Arrival Time
Our system has been designed to ensure you receive the dress at least 1-4 days prior to your event. To help us do this please make sure to order the dress on the exact date of your event, we will take care of the rest!
All dresses are sent out on overnight courier at least two days before the date of your rental and dry cleaned or hand washed between rentals. Please note orders should be made at least four days before the rental date. The absolute cut-off date for weekend rentals is the preceding Wednesday for rural and Thursday at 12 pm for non-rural orders.
If you require the dress to arrive before a certain time, i.e. you are leaving that morning please just leave a note at the checkout.
Your garment will be sent out on overnight courier at the latest two days before the date of hire (chosen by the renter with the date picker) You will receive text or email confirmation that the dress has been sent. If you do not receive confirmation please get in touch immediately, as in the past we have had renters accidentally put in the incorrect date etc. (Note in order for your order to be sent out in this time-frame it must be made at least four days in advance of the rental date. We are still able to process late orders and we will contact you if we are unable to get your order to you in time) If the garment does not arrive the renter must notify Dress Rental NZ either prior to or on the day of the hire event.
In some unfortunate cases a garment will be returned by the previous renter late or in disrepair. If this impacts your order we will notify you and either organise a replacement order or a refund. In the case of Covid lockdowns, customers with orders will receive store credit.
Please return the dress in the prepackaged slip provided as soon as possible and at least within a day of the rental date. To ensure a speedy return please return dresses at the counter. If the dress is not returned within this timeframe Dress Rental NZ reserves the right to charge a late fee of $15 per each additional day.
If you change your mind after a dress is booked as long as the dress has not been sent out we can offer store credit to use, equal to the amount of your hire. If you would like to switch the dress you have rented to another available dress, we are happy to oblige. If the rental price is lower you will get store credit, if the rental price is higher you will be charged extra. Just send us an email with your order details and we will arrange a solution from there.
Please do not wash, alter or customise the rental dress in any way upon receiving. If a dress has been altered we may require you to pay a fee to have it returned to the original state or pay for the replacement cost of the dress. This is at the discretion of Dress Rental NZ and we reserve the right to automatically charge your card.
In the case where a garment is received and is not the level of quality stated we will offer a full refund. Please contact us with images and send the garment back within 24 hrs. If the garment is still worn or not sent back in time all refunds will be void. We do not offer refunds for change of mind or if you simply do not like the way the garment looks.
If the garment does not fit then we can offer store credit to the value of the hire, to be eligible for this the garment must be returned within 24 hours in the same condition it was received, and we must be notified. All refunds and store credits are at our discretion.
If a dress is returned damaged or stained beyond repair or in which it cannot be rented out again then the renter will be charged the full amount of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ). If the dress is returned with stains a $25 dry cleaning fee will be automatically charged. If the dress is returned with holes, open seams and missing buttons a small fee may be automatically charged to your account to cover minor repair costs.
If a dress is not returned within two weeks of the rental period the renter will be required to reimburse the full retail price of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ)
If a customer refuses to pay for cleaning, repair or late fees or is found to make false claims about missing or late garments in order to obtain a refund or to steal a garment they will make themselves liable to being banned from the rental service provided by Dress Rental NZ and/or being reported to the police.
Disclosing personal information to other rental companies
If a garment is stolen by the renter or the renter refuses to pay damage and repair costs they risk having their personal information shared with other rental companies to prevent them from renting and scamming other businesses.