Rental Agreement / Terms and Conditions

This Rental Agreement sets out the terms, conditions, and practical information relating to the hire of garments from Dress Rental NZ Limited ("Dress Rental NZ", "we", "us", "our"). Our dresses are only available within New Zealand. All pricing is in New Zealand dollars.

All Rental Items remain the property of their respective owners at all times. Renting a garment does not transfer ownership or any proprietary rights to the renter.

By choosing to rent with us, you agree to all terms and conditions set out below. Please read this document carefully before making a purchase. This Rental Agreement operates alongside our Terms of Service and Privacy Policy.

Cancellations

Dress cancellations for any reason are only eligible for store credit. We must be notified at least 5 working days before the rental date. We cannot guarantee that the originally booked dress will still be available.

Try-Ons

Postal Try-Ons

Postal try-ons are available for most garments and can be booked via the product page. Each garment has an individual try-on price. Postal try-ons are the only way to reserve a specific dress for a try-on. Try-on fees are not redeemable for store credit or refunds.

If you wish to cancel a postal try-on, you must do so at least 5 working days before the booked date, and you will be issued store credit only.

Garments are sent with tags attached. Tags must not be removed. If tags are removed, you will be charged the remainder of the full rental fee.

Postal try-ons may arrive earlier or later than the booked date. No refunds or store credit will be provided in these circumstances, as the garment is supplied for try-on purposes only.

Booking a postal try-on does not reserve the dress for your event date. There is a risk the dress may be booked by another customer. We recommend booking try-ons as early as possible.

In-Person Try-Ons

In-person try-ons must be booked in advance. The address will be emailed to you automatically. If you do not receive this email, please contact us. Additional terms for in-person try-ons are available on the booking page. Please ensure you are subscribed to our emails.

Dress Arrival Time

We will endeavour to ensure your dress arrives no later than the date booked, and sometimes earlier. Please ensure the delivery address provided at checkout is correct and deliverable.

If a dress is lost or arrives late due to an incorrect or undeliverable address, no refund will be provided and you may be liable for replacement costs.

All dresses are sent on overnight courier and are dry cleaned or hand washed between rentals. Bookings must be placed at least four working days before your event, selecting the actual event date in the calendar.

Orders placed too late may be cancelled and issued with store credit instead. Refunds or store credit are not provided for late postal try-on orders.

Saturday delivery is available for non-rural addresses only, with a cut-off on the preceding Wednesday.

Separate shipping prices apply for rural and non-rural addresses. Renters must select the correct option at checkout. If dresses arrive late due to incorrect shipping selection, no refund will be provided.

Postage

Garments are sent via overnight courier. You will receive email or text confirmation from NZ Post once the garment has been dispatched. We only guarantee arrival for the date booked, which may occur at any time during that day.

If dispatch confirmation is not received, please contact us immediately. Orders must be placed at least four working days prior to the rental date to meet dispatch timeframes.

If a garment does not arrive, the renter must notify Dress Rental NZ prior to or on the day of the hire event.

If a renter books a garment for the wrong date and misses the opportunity to wear it, no store credit or refund will be provided. Garments cannot be requested to arrive earlier than the booked date.

Postal Dress Returns

Garments must be returned as soon as possible and within one working day of the rental date. Weekend rentals must be returned on the following Monday, unless this falls on a public holiday.

Postal returns must be made using the provided return courier bag and lodged at the counter of a New Zealand Post (NZ Post) office.

If a garment is not returned by the required date, Dress Rental NZ reserves the right to charge a late fee of $20 per additional day.

Please do not book courier pick-ups through the NZ Post website, as these are unreliable and may result in late returns.

If a future booking must be cancelled due to a late return, you will be required to cover the cost of that booking.

If late fees remain unpaid and a future booking is made, we will not honour the new booking or provide a refund until the outstanding amount is paid.

Dress Pick-Ups and Drop-Offs

Pick-ups and drop-offs are available 9–11am Monday to Saturday, excluding public holidays.

If you are unable to attend during these hours, you must select shipping or an out-of-hours pick-up option at checkout. Out-of-hours pick-ups incur a $25 fee, and availability is not guaranteed.

The pick-up address (Eden Terrace) will be emailed with your order confirmation.

Garments may be collected on the morning of the booked date and must be returned on the following working day.

If returning a picked-up garment by post, please contact us first and retain your receipt and tracking details.

Cancelled Orders

In some cases, a garment may be returned late or in disrepair by a previous renter. If this affects your booking, we will notify you and arrange either a replacement or a refund.

Customer-requested cancellations require 5 working days’ notice before the rental date and are eligible for store credit only.

Fit Guarantee

If a dress arrives and does not fit, we may offer store credit equal to the hire fee less actual postage costs.

Postage costs are:

  • $16 for rural addresses

  • $12 for non-rural addresses

To be eligible:

  • you must notify us on the day the dress is received

  • the dress must be sent back on the same day

  • the dress must be returned in the condition received

Store credit for fit issues:

  • can only be used once

  • expires after 6 months

  • will not be reissued if a second garment also does not fit

If an order is picked up on the same day it is rented, it must be returned on that same day to be eligible for store credit or exchange.

Exchange Policy

If you change your mind after booking and the dress has not been sent, and we receive 5 working days’ notice, store credit equal to the hire amount may be offered.

If you wish to switch to another available garment, this can be arranged. If the new hire price is lower, store credit will be issued. If higher, the difference must be paid.

Please email us (not via social media) with your order details to arrange an exchange.

Exchanges incur a $5 fee, deducted from the original order amount.

Once a dress has been sent and received, no refunds or store credit are provided for change of mind.

Alterations

Rental dresses must not be washed, altered, or customised.

If a dress is altered, you may be charged for restoration or replacement at our discretion. We reserve the right to automatically charge your card for these costs.

Refund Policy

If a garment is received and does not meet the stated quality, we can offer a solution. Generally, this will be a full refund, subject to conditions.

You must email us with images. Postal orders must be returned within 24 hours of receipt. Pick-up orders must be returned on the same day.

No refunds are provided for garments received on a Friday for weekend bookings.

If a garment is worn or not returned on time, refunds are void.

Refunds are processed once garments are returned in unworn condition.

No refunds are provided for change of mind, disclosed faults, or dissatisfaction with appearance.

Damaged or Stained Garments

If a garment is returned damaged or stained beyond repair, or cannot be re-rented, the renter will be charged the full retail value plus loss of future rental income (as determined by Dress Rental NZ).

Stained garments incur a $45 dry cleaning fee.

Open seams or missing buttons incur minor repair charges.

Failure or refusal to pay may result in referral to a debt collection agency and/or the Disputes Tribunal.

Optional Damage Waiver

Regardless of whether a damage waiver is selected, garments must be treated with care.

Renters are responsible for loss due to theft, disappearance, or circumstances outside the damage waiver.

Garments must still be returned and remain the property of their respective owners.

The optional damage waiver:

  • costs $25 per item (non-refundable)

  • covers repair, cleaning, or replacement costs up to $250

The damage waiver does not cover:

  • theft or refusal to return garments

  • late returns

Stolen Garments

If a garment is not returned within two weeks of the rental period, the renter must reimburse the full retail price plus loss of future rental income (as determined by Dress Rental NZ).

Late Payment Fee

If a customer is billed for any reason and does not pay, a late payment fee of $5 per day will accrue until the amount is paid.

Banning Renters

Customers who refuse to pay fees, make false claims, or attempt to obtain refunds dishonestly may be banned from future rentals and/or reported to the police.

Store Credit

Store credit may be used on any available garment and expires after 6 months.

Black Friday and Sale Terms

All standard terms apply in addition to the following for discounted hires:

  • cancellations receive store credit equal to the discounted order amount only

  • discounted pricing does not apply to previously made orders

  • previously made orders cannot be exchanged at discounted prices

  • all sale hires are final with no refunds or store credit for change of mind

Fit & Styling

Styling Products & Adhesives

The Company may offer optional styling accessories including body adhesives, tapes or supports.
These items are sold as cosmetic products and are not required for the safe wearing of any garment.

The Company does not guarantee hold, positioning, comfort or suitability for individual skin types, body chemistry, movement, perspiration, climate conditions or event duration.

The Customer accepts full responsibility for:

  • patch testing
  • skin compatibility
  • application method
  • garment positioning

The Company is not liable for skin reactions, discomfort, adhesive failure, wardrobe movement, event disruption or consequential loss arising from the use or non-performance of cosmetic styling products.

Booking Cancellations & Store Credit

Consignor commission is only payable once a rental booking has been completed.

If a customer cancels and receives store credit, no commission is payable at that time.
Commission becomes payable only when the credit is redeemed for a completed rental involving the garment.


Contact

Email: info@dressrentalnz.com