Rental Agreement/ Terms and Conditions

Terms and Conditions 

* Our dresses are only available in New Zealand.

By choosing to rent with us you are agreeing to all of the conditions set below. Please read all of  these conditions carefully prior to making a purchase.

 

 OMNICRON COVID UPDATE:

Please note that event cancellations for any reason will only be eligible to receive store credit and we must be notified at least 5 days from the rental date, we cannot guarantee that the dress that was initially hired will still be available. We are anticipating severe postal delays due to the spread of the Omnicron variant. We will be sanitising dresses between rentals and ask that you make postal bookings at least 5 working days out from the rental date so that we can get your outfit to you on time. If you choose pick-up please ensure you are at least double vaccinated and please wear a mask.

 

Try On's

 Please see our Try On's tab for bookings and T's and C's. Postal Try On's are still on hold until postal delays improve.

 

Dress Arrival Time

Our system has been designed to ensure you receive the dress at least 1-4 days prior to your event. To help us do this please make sure to order the dress on the exact date of your event, we will take care of the rest! Please be careful when selecting the address at checkout and ensure that this is correct and deliverable, if a dress is lost or late you will not receive a refund and may be liable to pay for the replacement cost of lost dresses.

All dresses are sent out on overnight courier at least two days before the date of your rental and dry cleaned or hand washed between rentals. Please note orders should be made at least four working days before the rental date.

If you require the dress to arrive before a certain time, i.e. you are leaving that morning please just leave a note at the checkout.

 

Postage

Your garment will be sent out on overnight courier at the latest two days before the date of hire (chosen by the renter with the date picker) You will receive text or email confirmation that the dress has been sent. If you do not receive confirmation please get in touch immediately, as in the past we have had renters accidentally put in the incorrect date etc. (Note for your order to be sent out in this time-frame it must be made at least four days in advance of the rental date. We are still able to process late orders and we will contact you if we are unable to get your order to you in time) If the garment does not arrive the renter must notify Dress Rental NZ either prior to or on the day of the hire event. If the garment arrives late because of postal delays we will only provide store credit. If the renter books an outfit for the wrong date and subsequently misses out on wearing their outfit they will not receive store credit or a refund.

 

Cancelled Orders

In some unfortunate cases a garment will be returned by the previous renter late or in disrepair. If this impacts your order we will notify you and either organise a replacement order or a refund. In the case of Covid lockdown cancellations, customers with orders will receive store credit. If your event has been cancelled for any reason and you would like store credit we must be notified at least 5 days before your rental date.

 

Dress Returns

Please return as soon as possible and at least within one working day of the rental date. If the dress was rented for the weekend it will need to be returned on the following Monday at the latest (except if this day falls on a public holiday). The courier bag your dress arrives in has two adhesives and can be reused, you will receive a second postage sticker to be placed on top of the old one when posting the dress back. Please ensure the old sticker is adequately covered as courier drivers can easily get confused - if this happens and the dress arrives back late you will be required to pay the late fee. To ensure a speedy return please return dresses at the counter. If the dress is not returned by the working day following the rental date Dress Rental NZ reserves the right to charge a late fee of $20 per each additional day.

 

Fit Guarantee 

If the dress arrives and it doesn't fit we can offer store credit to the value of the hire less actual postage cost. For rural this is $16, Non-rural it is $12. Please notify us and send the dress back on the same day of receiving it.

 

Cancellation Policy

If you change your mind after a dress is booked as long as the dress has not been sent out we can offer store credit to use, equal to the amount of your hire. If you would like to switch the dress you have rented to another available dress, we are happy to oblige. If the rental price is lower you will get store credit, if the rental price is higher you will be charged extra. Just send us an email with your order details and we will arrange a solution from there. We don't provide refunds or store credit for change of mind or fit issues once the dress has been sent and received by the renter so please choose carefully.

 

Alterations

Please do not wash, alter or customise the rental dress in any way upon receiving. If a dress has been altered we may require you to pay a fee to have it returned to the original state or pay for the replacement cost of the dress. This is at the discretion of Dress Rental NZ and we reserve the right to automatically charge your card.

 

Refund Policy

In the case where a garment is received and is not the level of quality stated we will offer a full refund. Please contact us with images and send the garment back within 24 hrs. If the garment is still worn or not sent back in time all refunds will be void. We do not offer refunds for change of mind or if you simply do not like the way the garment looks. 

 

Damaged/Stained Garments

If a dress is returned damaged or stained beyond repair or in which it cannot be rented out again then the renter will be charged the full amount of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ). If the dress is returned with stains they will be billed with a $25 dry cleaning fee. If the dress is returned with open seams and missing buttons they will be billed with a fee to cover minor repair costs. If a renter fails or refuses to pay for these costs they will be handed over to a debt collection agency and/or disputes tribunal.

 

Stolen Garments

If a dress is not returned within two weeks of the rental period the renter will be required to reimburse the full retail price of the dress plus the loss of future rental income (this amount will be determined by Dress Rental NZ)

 

Banning Renters

If a customer refuses to pay for cleaning, repair or late fees or is found to make false claims about missing or late garments in order to obtain a refund or to steal a garment they will make themselves liable to being banned from the rental service provided by Dress Rental NZ and/or being reported to the police.

 

Store Credit

If we have issued store credit it can be used for any available garment on our website and has a 6 month expiration.

 

 

Contact: info@dressrentalnz.com